Job Details Description

Position Summary 

The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory  instrument software to ensure smooth operations and data integrity. This includes troubleshooting  technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and  quality teams to ensure compliance with regulatory standards.  

Essential Responsibilities 

• Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches,  panels, cabling).

• Manage IT and electrical inventory, including cords, backup batteries, cables, and printers.

• Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and  other technical tools used in both the laboratory and office environments.

• File support tickets for issues such as user lockouts, software installations, new computer assignments,  and technical troubleshooting.

• Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems.

• Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm  handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring  smooth data transfer to cloud servers.

• Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies.

• Research solutions using available information resources and advise users on the appropriate actions.

• Actively participate in IT projects that fall outside the scope of help desk tickets.

• Stay up to date with system information, changes, and updates. ? Assist with related special projects, as assigned 

Qualifications 

• Working knowledge of relevant software, hardware, and equipment operations.

• Strong customer service skills and experience.

• Proven experience in troubleshooting and providing help desk support.

• Effective oral and written communication skills.

• Strong problem-solving and technical support abilities.

 Who We Are

Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.

Qualifications Skills Preferred
Tech Support Expert

Information Technology Advanced

Detail Oriented Advanced

Critical Thinking Advanced

Deductive Reasoning Advanced

Customer Support Advanced

Behaviors Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Innovative: Consistently introduces new ideas and demonstrates original thinking
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
: Motivations Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
: Education Preferred

Associates or better in Computer Science or related field.

Technical/other training or better.

Experience
Licenses & Certifications

Equal Opportunity Employer
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