Director, IBD Patient Access Operations

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Job Description

Join Takeda as a Director, IBD Patient Access Operations out of our Lexington, MA office. Where you will be responsible for managing an end-to-end partner relationship process to maximize business partner performance and provide great service to all external and internal stakeholders. You will also manage all current and future external partners that provide services related to IBD, including but not limited to Hub partners, Co-Pay partners, non-commercial pharmacy partners, and specialty pharmacies (SPs) contracted for services. As the Director, IBD Patient Access Operations you will be responsible for the overall program management and operational oversight of services provided by vendor partnersHow you will contribute:

• Lead a team to manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our IBD patients, with full accountability for program operations, budget management, external partner relationships, and contracting.
• Serve as the primary contact for all IBD service providers to ensure strong relationships and vendor operations aligned with Takeda’s values.
• Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.
• Serve as the IBD Patient Services Operations subject matter expert (SME) to internal partners and attend business meetings as necessary to educate stakeholders about Patient Services programs
• Work in close collaboration with Franchise leads to deliver results on departmental goals
• Work with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. Work in a highly visible environment; hire and manage a strong team of individuals to deliver on goals establish by the Department head.
• Deliver insights using business partner data that support Business Functions. Identify possible improvements and automation to streamline reporting and data management
• Participate in strategic decision-making with cross-functional business leads to ensure alignment of priorities
• Coordinate and strategize with internal and external stakeholders to execute data and services agreements as specified in customer contracts

Minimum Requirements/Qualifications:

• Bachelor’s Degree in Life Sciences or a Business-related discipline required; master’s degree preferred
• 12+ years of experience in vendor management, procurement, or a related field in the pharmaceutical industry (pharma manufacturer, pharmacy, or PBM) is required
• Extensive CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting required.
• Proven track record of building effective working relationships with internal and external business stakeholders
• Skill with developing statements of work and key performance indicators
• Flexible and adaptable in handling change and competing priorities
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
• Proficiency in data analysis and reporting in Excel is required
• Experience in Patient Services, Specialty Pharmacy operations, or Hub management services are a plus
• Pharmaceutical reimbursement experience preferred
• Ability to multi-task, plan and organize work streams, and problem solve effectively while working in a team environment
• Strong leadership skills with the ability to communicate effectively and execute changes, and manage other individuals Individual must possess and portray strong emotional resilience
• Management experience, leadership skills, and ability to execute high-level ideas on an individual basis
• Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
• Ability to handle sensitive information
• Excellent oral and written communication skills
• Reliable, conscientious, and responsible
• Able to manage time and balance priorities
• Highly motivated, shows initiative, is proactive and able to work within a team
• Ability to present in front of a group

More about us:At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - MA - Hayden - 45-55

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsUSA - MA - Hayden - 45-55

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Job Exempt

Yes