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Associate, Support Operations ll (Remote)

Employer
AbbVie
Location
North Chicago, IL
Salary
$22.1 - $39.9
Start date
Nov 26, 2024
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Job Details


Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com. Follow @abbvie onX,Facebook,Instagram,YouTube,LinkedInandTik Tok.


Job Description

Purpose:
Responsible for reconciliation activities after case completion within the specified timeframes to ensure compliance with departmental and regulatory guidelines, as well as on-boarding/off-boarding staff and performing effective oversight of external providers of Pharmacovigilance services for AbbVie.

Responsibilities:

  • Performing Quality Review/oversight of external providers reconciliation tasks for Clinical and Post marketing (Medical Information, Product Complaints and third-party vendor) cases.
  • Participating in Late Case Investigation activities by providing internal stakeholder with monthly compliance metrics summary.
  • Onboarding/Offboarding activities for Case Processing Vendor personnel.
  • Mailbox management, including overseeing of shared mailbox activities
  • Clearly and succinctly communicates information to customers verbally and in writing.
  • Demonstrates high level of customer service to both internal and external customers.
  • Utilizes judgement skills to identify issues that impact the workflow.
  • Uses rigorous logic and methods to solve difficult problems with effective solutions.
  • Performing tasks outside ones own area of responsibility to help with departmental needs.
  • Supporting/performing Late Case Investigation activities.
  • Effectively prioritizes and manages own time to complete assigned tasks.
  • Identifies gaps and areas that need improvement and communicates and/or implements
  • recommendations/changes.

Other responsibilities may include:
o Train new personnel.
o Perform monthly Quality Assurance checks to ensure department quality compliance.
o Act as Subject Matter Expert in departmental projects, new system implementation or
current system enhancements.
o Perform tasks outside ones own area of responsibility to help with departmental needs.


Qualifications

High School Diploma required. Associate degree or Bachelors degree preferred.

  • 6 months to 1 year of experience in a support function such as a Support Operations Associate I, Clerical technician, Data Entry technician or Document Specialist or equivalent work experience required.
  • Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system).
  • Proficient in querying databases and running reports
  • Prior superior experience and familiarity with computer databases.
  • Superior attention to detail, quality, accuracy and timelines.
  • Excellent time management and prioritization skills; ability to multi-task.
  • Strong adaptability to switching tasks to meet business needs.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

  • The compensation range described below is the range of possible base pay compensation that the Company believes ingood faith it will pay for this role at the time of this posting based on the job grade for this position. Individualcompensation paid within this range will depend on many factors including geographic location, and we may ultimatelypay more or less than the posted range. This range may be modified in the future.

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/visioninsurance and 401(k) to eligible employees.

  • This job is eligible to participate in our short-term incentive programs.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, and determinable.The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefitsthat are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visithttps://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Company

AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
Website
Phone
1-800-255-5162
Location
1 North Waukegan Road
North Chicago
Illinois
60064
United States

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