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Service Designer

Employer
Takeda
Location
Cambridge, Massachusetts
Start date
Nov 20, 2024
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Job Details

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.

You will work in close partnership with teams across Takeda to use service design and design thinking techniques to improve the clarity of product roadmaps, help teams ideate novel solutions, and introduce new ways of working. 

In this role, you will lead the design operations and help plan and facilitate design workshops for a global set of business partners and stakeholders across Takeda. We work across the organization to bring a human-centered design approach to some of Takeda’s most challenging areas.

How you will contribute

  • Design Operations, planning and logistics for an internal design capability.

  • Collaboration with program leads and internal stakeholders to drive innovation initiatives and projects in an iterative manner.

  • Build relationships with our business partners and technologists.

  • Workshop and Sprint preparation and facilitation (identifying any research requirements, agenda planning, selecting appropriate methods, readying participants)

  • Capturing workshop output and sharing it back to participants and other stakeholders.

  • Participate in user research efforts to understand customer needs.

  • Train teams in design thinking and human-centered design.

  • Manage and oversee the integration, development, and performance of secondees and junior team members within the XD Labs team, ensuring they are aligned with project goals and receive the necessary support and mentorship for their roles.

Skills and Qualifications

  • 5+ years experience leading service design efforts using human-centred design techniques.

  • Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience within the design field.

  • Experience planning and facilitating design workshops and sprints.

  • Experience working in highly regulated industries, a plus.

  • Experience or understanding of Agile environments.

What you’ll do:

  • Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.).

  • Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences.

  • Bias towards action: Engage in portfolio prioritization to help set the strategy for the team.

  • Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams.

  • Storytelling: Radiate information and celebrate success and failure.

  • Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Cambridge, MA

U.S. Base Salary Range:

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

LocationsCambridge, MA

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time

Job Exempt

Yes

Company

For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation. Today, our organization spans the globe—colleagues across business units and functions face challenges head-on to deliver life-transforming treatments, guided by our commitment to patients, our people and the planet.

As a values-based, R&D-driven biopharmaceutical leader headquartered in Japan, we focus our R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. In addition to our R&D efforts, we’re laser-focused on harnessing the power of data, digital, and technology to improve health outcomes for patients across the globe.

 

Since our founding in Japan, integrity and putting patients first have been at the heart of our identity. We're proud of our employees and their commitment to improving the quality of life for patients, and to working with our partners in health care in approximately 80 countries and regions. With each new breakthrough comes opportunities to develop your career, hone new skills, and create a brighter future

For more information, visit https://jobs.takeda.com/

Company info
Website
Location
650 East Kendall Street
Cambridge
MA
02421
United States

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