Associate Director, Medical Affairs Intelligence & Analytics

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Purpose:

The purpose of the Associate Director, Medical Affairs Intelligence and Analytics role is to implement the Global Knowledge Centered Capabilities – Analytics strategy and Lead Medical Affairs Insight Generation and Action training and education activities.

Primary Responsibilities:  This job description is intended to provide a general overview of the job requirements at the time it was prepared.  The job requirements of any position may change over time and may include additional responsibilities not specifically described in the job description.  Consult with your supervision regarding your actual job responsibilities and any related duties that may be required for the position.

Effective collection and analysis of all customer questions and delivery of medical information and solutions to meet customer needs is critical to enabling Lilly's goal of creating positive customer experiences and improving individual patient outcomes. Ensuring that documented customer needs drive Strategic Disclosures, Medical Education, Medical Information and Clinical Plans will advance Lilly's goal to provide clinically relevant answers.

Global Medical has a need for cross functional and cross geographic coordination to develop new and innovative capabilities which enable medical teams to better understand customer questions, information and insights and to be more nimble in providing information and solutions which are more seamless; transparent, rapid-in-response and aligned with customer preferences. A component of the analyses involves performing linguistic and semantic text analyses of our customer interactions.

The Global Customer Information and Analytics Associate Director will be responsible for implementing the Global Medical strategy for harnessing customer information and leveraging it to develop insights, with the goal of developing solutions and providing information based on customer needs/requests. Responsibilities include, but are not limited to working with internal teams to apply Lilly's internal and vendor capabilities to continually enhance our insights from customers; improve our ability to translate questions/needs into clinically applied knowledge; leverage customer insights to assist health care providers to improve patient care; and enhance our internal processes to provide customer feedback into the drug development and decision making processes.

Global Analytics & Insights Strategy Implementation

• Implement the strategy for the collection of customer questions and other information and for the holistic analyses of that information for the development of Insights which will inform decisions in clinical development and the delivery of medical information and solutions to meet customer needs.
• Accountable for understanding current customer internal/external input nodes (e.g., e-channels, marketing, medical, manufacturing, health outcomes, CPQA, and Call Centers).
• Enable process that utilizes documented customer questions and needs to drive Strategic Disclosures. Medical Education, Medical Information and Clinical Plans.
• Partner cross-functionally (with Marketing, Market Research, PRA) to understand customer insights across all healthcare professional roles to ensure a holistic approach to information collection and analysis
• Speed local and global medical affair's ability to partner cross functionally to translate scientific data into meaningful insights which will drive the development of customer answers and clinically applicable knowledge.
• Educate functional leads on consistent and compliant application of capturing and assessing customer questions and information, in order to develop actionable insights.
• Work across internal teams and partner effectively with the Medical Quality Assurance, Compliance, Legal, Regulatory and Training teams to develop processes that meets these partners' needs and deliver a product valued by our customers.
• Expected to maintain a broad knowledge of resources and ability to easily access and expertly integrate data and information from various sources and technologies to ensure customer needs are addressed.

Lead Medical Insight to Action Training and Education Activities

• Lead the development of an effective training program on Insight Generation and Action Planning
• Serve as Insight to Action process expert
• Facilitate the connection between analytics vendors and internal business partners
• Track and report Medical Affairs Intelligence metrics.

Building and Maintaining Relationships

• Demonstrate significant business impact and be recognized as a credible customer expert and valued partner through relationships within and across business units, across other functions, across drug development phases, across geographies, as well as with alliance partners and vendors.
• Seen as a customer expert (e.g. Subject Matter Expert), partner and internal/external influencer.
• Coach and mentor colleagues within and across departments.

Minimum Qualification Requirements:

• Bachelor's degree in healthcare profession or health sciences with at least 5 years of industry experience and/or work in designated therapeutic area or similar role.
• Master's Degree in a healthcare profession with at least 2 years industry experience and/or work in designated therapeutic area or similar role.
• PhD with post doc or equivalent experience and/or work in designated therapeutic area or similar role

Other Information/Additional Preferences:

• There is limited travel required of this individual, approximately 10%
• Must have strong understanding of the therapeutic area and the therapeutic area customer
• Demonstrated ability of comprehending large amounts of customer feedback/insights regarding medical responses and information needs and then communicating in a clear concise fashion
• Significant direct experience in servicing customer needs for complex information
• Demonstrated project time and self-management skills
• Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups
• Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations, PowerPoint and templates)
• Master's Degree (e.g., Pharm.D. or M.S.N.)
• Six Sigma experience
• Cognitive abilities, including verbal reasoning, attention to detail, critical thinking, and analytical ability
• Focuses on the customer
• Demonstrated change agent
• Ability to work independently and as a part of a team

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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