Technical Account Manager (TAM)
- Employer
- GenScript
- Location
- Malaysia
- Start date
- Nov 10, 2024
View more categoriesView less categories
- Discipline
- Sales & Service, Account Management, Science/R&D, Cell Biology, Immunology, Molecular Biology
- Required Education
- Masters Degree/MBA
- Position Type
- Full time
Job Details
About GenScript
GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.
GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology
About ProBio
ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers. ProBio’s total cell and gene therapy solution covers CMC of plasmid and virus for IND filing as well as clinical manufacturing and commercial manufacturing. In terms of plasmid service, ProBio supports the most clinical approvals for CGT drugs including mRNA vaccines, CAR-T in China. It is also the first GMP manufacturing platform to provide in vitro transcription (IVT) template linearized plasmids for mRNA vaccines and has supported several mRNA vaccine global enterprises to obtain clinical approvals. In terms of viral vector service, \ProBio has a stable and high-yield viral vector platform.
Job Scope:
- Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.
- Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers
- Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers
- Arrange telecommunications and give technical presentations to customers
Job Requirements:
- Master's degree or PhD in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
- 2-3 years of commercial experience will be an advantage
- Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role works closely with some Chinese speaking clients and colleagues)
- Good presentation skills with scientific content
- Customer-focused, proactive/action-oriented with good business acumen
- Previous industry experience in a similar commercial role will be an advantage
- Highly motivated individual with excellent communication, organization and time management skills
Location: Malaysia (home-based)
#GS
#LI-CT1
GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Company
GenScript Biotech Corporation (HK.1548) is an important technology and service provider in the world for life science R&D and manufacture. Built upon its solid DNA synthesis technology, GenScript Biotech comprises four major business units: a life-science services and products business unit, a biologics contract development and manufacturing organization (CDMO) business unit, an industrial synthetic products business unit, and an integrated global cell therapy company.
GenScript Biotech was founded in New Jersey, USA in 2002 and listed on the Hong Kong Stock Exchange in 2015. The company’s business operations span over 100 countries and regions worldwide with legal entities located in the U.S., China, Japan, Singapore, Netherlands, Ireland, the United Kingdom, Korea, Belgium and Spain. GenScript Biotech provides premium, convenient and reliable services and products for over 200,000 customers.
As of June 30, 2024, GenScript Biotech had more than 6,900 employees globally, and 103,600 peer-reviewed journal articles worldwide had cited GenScript Biotech’s services and products. In addition, GenScript Biotech owns a number of intellectual property rights, including over 300 patents, over 900 patent applications and great numbers of know-how secrets.
Driven by the corporate mission of “make people and nature healthier through biotechnology”, GenScript Biotech strives to become the most trustworthy biotech company in the world.
- Location
-
Piscataway
NJ
United States
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