Director, Content Excellence

Location: KOP, EU

Summary:

• Responsible for the design and operations of a world-class content supply chain fulfilling the needs of Marketing, Market Access, and Medical Affairs at the time of launch and throughout brand life-cycle, committed to deliver high quality content, at lower cost, with greater accessibility across all geographies
• Develop a strategic roadmap to achieve our goals in content management, including the evolution from a Global COE to global shared services
• Working in close collaboration with Marketing, Medical Affairs and Market Access stakeholders to ensure content development processes and output support the application of functional frameworks
• Establish and ensure adoption of content process and standards

Main Responsibilities & Accountabilities:

• Through change management and close tracking of KPIs, maximize improvements to quality, efficiency and accessibility
• Increase content reuse, along with behaviors to make it possible – content translation, working file upload, image file rights, etc.
• Establish and track KPIs that measure the efficiency and output of the content supply chain, in addition to the commercial impact
• Lead selection and implementation of global technology and service solutions to support content supply chain (including consideration of generative AI, offshore content production, and modular content)
• Veeva Vault PromoMats process ownership for all promotional and educational materials that require PRC review
• Collaborate to map the evolution of Content Management from a COE to a Shared Service, focused on the needs of the stakeholders
• Develop, implement, and adapt global promotional review processes and standards
• Partner to select the right mix of creative agencies and content production partners to deliver content supply chain goals
• Stay abreast of the rapidly changing technologies and strategies in content management
• Responsible for communicating, influencing, and collaborating with above-market and in-market functional leaders, I&T Commercial Applications team, platform partners, digital capability leads, CSL Seqirus and CSL Vifor peers

Qualifications & Experience Requirements:

• Bachelor’s or Master’s degree in a scientific or business field
• 10 plus years experience in the pharma/biotech industry, with experience in commercial, Medical Affairs, or content management
• Strong interpersonal skills to quickly build rapport and credibility with CSL leaders and key external stakeholders.
• Dynamic leader who can transform vision into action and influence commercial leaders across the organization
• Knowledge of relevant business, legal, compliance and regulatory requirements
• Multiple years' experience leading and managing teams in an international environment and with matrixed, cross-functional teams
• Familiarity with global regulations and cultural nuances
• Experience leading impactful change across an organization

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.