Artificial Intelligence Product Lead

About the Department 

Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

The Artificial Intelligence (AI) Product Lead is a strategic role focused on defining and driving the use of AI within marketing initiatives to improve experience, optimize operations, and drive innovation. This position is responsible for identifying and prioritizing AI use cases, managing pilot projects, establishing best practices, and crafting comprehensive product narratives. The leader in this role will also lead the establishment of an AI academy. The AI Product Lead will also be instrumental in driving adoption and creating activation processes, organizing training sessions, and ensuring seamless integration of AI capabilities across marketing and the broader commercial organization. This role is ideal for candidates looking to be at the forefront of digital transformation to create more data-driven and personalized experiences for patients and customers.

Relationships

Reports to the Head of Commercial Excellence and Innovation. Collaborates with cross-functional teams, including marketing, data and analytics, sales, IT and legal to understand current state and identify how AI can enhance team productivity, customer experience and operational efficiency. Consults with legal and regulatory affairs to address legal considerations and ensure AI solutions comply with industry regulations, ethical standards, and data privacy laws. Works with IT and Data Science teams during pilots for technical support. Responsible for providing interface with key internal and external stakeholders, such as AI technology providers. Establishes, oversees implementation, and monitors adherence to administrative policies and procedures.

Essential Functions

Physical Requirements

Approximately 20-30% overnight travel.

Qualifications

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.