Senior Manager, Patient Support Programs (Operations)

The Patient Support Services (PSS) Business Process Manager (BPO) role is a critical support role that sits within the PSS department and reports to the PSS Operational Excellence Lead. We need this Business Process Manager to collaborate closely between the PSS Leads/Operations teams and Commercial IT to support the scoping, integration, and development of business requirements for CRM enhancements and projects, as well as helping support the transition of external vendors into the PSS CRM. We believe this manager will work closely with cross-functional teams, including PSS, Innovations, Commercial IT, and associated vendors. This position requires excellent project management, written & verbal communication, analytical skills, as well as a strong understanding of internal CRMs, technical project implementation, documentation, and patient support services.

• Lead end-to-end integration and/or migration of technology products within the PSS CRM by demonstrating a very strong understanding of patient services, including business processes, operational flows, program design, and operational challenges
• Act as a liaison and facilitate communication between cross-functional teams, including PSS Leads/Ops, IT, Data and Analytics, PSS Innovations, and relevant field teams, to build business processes within the CRM and help address technical challenges or requirements.
• Work closely with PSS program leads to define business requirements and program objectives, map out their current workflows, identify areas for continuous improvement, and conduct impact analysis
• Liaise with PSS Ops to analyze and refine process flows to optimize patient services operations

• You bring a depth of patient support services operational knowledge
• You have a phenomenal depth of CRM experience
• You bring a wealth of experience engaging IT partners
• You can operate in ambiguity and communicate effectively

To be considered for this opportunity, we expect you to have a Bachelors degree, and a proven knowledge of the U.S. healthcare systems related to the pharmaceutical industry, with application in a wide array of clinical settings and reimbursement strategies in all market segments. We are looking for at least 10 years of experience with a minimum of 5 years engaging with IT / Development team to develop patient support programs. We are seeking product launch experience in a BPO or similar role. Lastly, we require a strong understanding of call center operations.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)