Lead- Returned Materials

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Position Title Returned Materials Sr. Specialist- NASSC
Responsibilities Position responsible for all Customer Service functions for Finished Product
Returns. To respond to Customer inquiries for Returned products, process
Indigent Patient Returns.

Key Objectives/Deliverables

• Answer customer requests via phone or email regarding credit adjustments,
• inquiries and disputes
• Process Customer Adjustments in SAP.
• Train employees that will work with returns-oriented processes.
• Process returns from multiple customers in SAP.
• Collaborate with corporate disbursements and Accounts Receivable for
• credit reimbursement questions, problems, and resolutions.
• Trouble shooting and account reconciliation with wholesalers / retailers.
• Responsible for complying with FDA, DEA, SOX, CIA, RCRA and OSHA
• requirements.
• Constantly look for improvements in productivity, compliance, and data
• accuracy.
• Serve as the subject matter expert in collaborating with Third Party
• processors.
• Assist Management in local process audits.
• Review and approval of large return order reimbursements.
• Be a safety advocate for the Returns Operation by providing safe work
• environment and promoting safety amongst the team.
• Execute any IT testing within SAP system in relation to Returns Processing
• for special assignments
• Responsible for ensuring data integrity and good documentation practices
• while performing job tasks.

Basic Qualifications

• High School diploma

Additional Skills/Preferences

• Demonstrated computer skills and use of various software programs.
• Demonstrated problem solving skills, and sound decision making skills.
• Strong knowledge of SAP – O2C Functionality.
• Good communication skills.
• Demonstrated ability to work independently with accuracy and attention to
• details.
• Data Entry skills.

Additional Information

This job description is intended to provide a general overview of the job requirements at the time it was
prepared. The job requirements of any position may change over time and may include additional
responsibilities not specifically described in the job description. For GMP purposes, the job description
should be updated for significant changes. As always, you should consult with your supervisor regarding
your actual job responsibilities and any related duties that may be required for the position.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

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Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

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