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Senior Manager - Pharmacy Operations

Employer
Novo Nordisk
Location
Plainsboro, NJ
Start date
Aug 29, 2024
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Job Details

About the Department 

The Finance, Insights & Enterprise Solutions department brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance, Insights & Enterprise Solutions works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?

 

The Position

Responsible for managing day-to-day operations of pharmacy programs. This person will be responsible for driving new initiatives related to appropriate patients to ensure these programs provide best-in-class support while keeping on budget and continuously evaluating approach for efficiencies. Develops and reports insightful metrics to relevant groups contributing to pharmacy operations to assess operational performance.

 

This individual will maintain a high-level of collaboration and integration with all field-based teams, Brand Marketing, Training, Commercial Insights and Analytics, Managed Markets, Legal, Compliance, and Finance. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

 

Relationships

Reports to the Director, Patient Support. Key internal relationships include brand marketing, market access, commercial effectiveness, sales, medical/CMR, legal, compliance, and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

 

Essential Functions

  • Develop, design, and implement pharmacy capabilities and ongoing management of pharmacy programs
  • Support inline and future launch products. This includes supervising vendors related to pharmacy support programs
  • Partner with existing patient support program leads, with a focus on operational excellence in support of patient needs
  • Develop performance dashboards and interpret data for purposes of assessing market access trends, hub program utilization, and performance against defined KPIs
  • Understand relevant competitive environment and understand their pharmacy and access strategies
  • Collaborate cross functionally within the commercial organization to design and implement pharmacy programs that support the company’s patient support objectives for inline and launching brands
  • Champion integrated approach across teams to provide a best-in-class service offering to internal and external customers
  • Builds and maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives, and processes
  • Enhance the customer experience via benchmarking, customer feedback, auditing and active call monitoring
  • Ensure strong collaboration with relevant cross-functional stakeholders
  • Develop and maintain SOPs and business rules related to US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs, and budget
  • Drive development of company-wide processes and guidelines to support customer-focused objectives
  • Responsible for developing communications and engagement strategies for internal audiences and key external customers
  • Deliver periodic updates on programs to organization during POAs and other appropriate meetings
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors’ performance through appropriate metrics. Negotiate and executes contracts / SOWs and budgets for desired services
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    Physical Requirements

    10-20% overnight travel required.

     

    Qualifications

  • Bachelor’s degree from an accredited institution or equivalent is required. Experience with patient support hubs, pharmacies and/or healthcare institutions preferred
  • A minimum of seven (7) years of experience in any of the following areas: patient services operations, pharmaceutical sales, marketing, market insights, market research, contracting, managed markets strategy, or value communication within payer marketing, national account management, consulting, OR a minimum of three (3) years of experience in strategic market access or pharmacy operations in the pharmaceutical industry
  • Ability to translate strategies into measurable programs that have high ROI
  • Agency/Vendor management experience required
  • Ability to lead and collaborate on cross-functional teams required
  • Anticipates problems and roadblocks to avoid crisis management
  • Must have proven track record of developing accurate short- and long-term business plans, results and follow up
  • Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
  • Develops accurate short- and long-term plans, forecasting, and business analysis
  • Project Management and Quantitative analysis skills
  • Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
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    We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

     

    At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

     

    Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

     

    If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

    Company

    Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Our purpose is to drive change to defeat diabetes and other serious chronic diseases such as obesity and rare blood and endocrine disorders. We do so by pioneering scientific breakthroughs, expanding access to our medicines, and working to prevent and ultimately cure disease. Novo Nordisk employs about 54,400 people in 80 countries and markets its products in around 170 countries. For more information visit novonordisk.com.

    Our US Research & Development hub, located in the Greater Boston area, brings together the best talent to drive life science innovation. Located in Lexington, Watertown and Cambridge, our teams reflect the full scope of R&D, from early research through late-stage clinical development. We are building for the future by creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. By combining the speed and agility of biotech with the quality, resources, and stability of a large pharmaceutical company, our US R&D hub will benefit from the best of both worlds to develop new medicines that meet the needs of patients.

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    Company info
    Website
    Phone
    617-612-6200
    Location
    75 Hayden Avenue
    Lexington
    MA
    02421
    United States

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