Senior Manager, Customer Engagement Operations -- Technology & Systems
- Employer
- Gilead Sciences, Inc.
- Location
- Foster City, CA
- Start date
- Aug 5, 2024
View moreView less
- Discipline
- Marketing, Market Research/Customer Experience, Manufacturing & Production
- Required Education
- Bachelors Degree
- Position Type
- Full time
- Hotbed
- Biotech Bay, Best Places to Work
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Job Details
Senior Manager, Customer Engagement Operations -- Technology & Systems
United States - California - Foster City
Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.
Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.
When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Senior Manager, Customer Engagement Operations -- Technology & Systems
The Senior Manager, Customer Engagement Operations -- Technology & Systems will report to the Associate Director, Customer Engagement Operations. The role will ensure effective daily management of the technologies and systems used for delivering customer programs and engagement activity. A keen understanding of the compliance landscape will be needed. This person will be a strong collaborator and communicator, a proactive team-player with the turn complex system workflows into understandable processes and procedures. This role is on-site in Foster City, CA (hybrid schedule).
Technology & Systems Operations:
Field Support & Management:
Agency Coordination
General
Basic Qualifications:
Bachelor's Degree and Eight Years' Experience
OR
Masters' Degree and Six Years' Experience
Preferred Qualifications:
People Leader Accountabilities
The salary range for this position is: $154,020.00 - $199,320.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
jeid-ef2a3bb595ba3a4ba4b79f300c527326
United States - California - Foster City
Gilead Sciences, Inc. is a research-based bio-pharmaceutical company that discovers, develops and commercializes innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.
Making an impact on a global scale
Inclusion is one of the company’s five core values. That’s because we know that we are stronger and more innovative at Gilead when we are informed by a diverse set of backgrounds, experiences and points of view. Gilead Sciences is a biopharmaceutical company that discovers, develops and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide.
When you join Gilead, you join our mission to change the world by enabling people to live healthier and more fulfilling lives. Come join a mission-driven bio-pharmaceutical organization that values inclusion and diversity, has a strong portfolio of products, and is constantly #CreatingPossible
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
Every member of Gilead's team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we're looking for the next wave of passionate and ambitious people ready to make a direct impact.
We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.
Job Description
Senior Manager, Customer Engagement Operations -- Technology & Systems
The Senior Manager, Customer Engagement Operations -- Technology & Systems will report to the Associate Director, Customer Engagement Operations. The role will ensure effective daily management of the technologies and systems used for delivering customer programs and engagement activity. A keen understanding of the compliance landscape will be needed. This person will be a strong collaborator and communicator, a proactive team-player with the turn complex system workflows into understandable processes and procedures. This role is on-site in Foster City, CA (hybrid schedule).
Technology & Systems Operations:
- Oversee the daily tactical technology operations and associated systems to support our US Customer Engagements across various engagement types (Veeva and Salesforce based products) with a keen focus on compliance
- Co-ordinate across the matrix to ensure smooth technology execution for all parties - with fit for purpose solutions
- Contribute to a culture of continuous improvement around system optimization, automation and how technology supports wider team objectives
- Make recommendations to Associate Director for potential improvements/changes for consideration
- Partners with Data Operations team members on data reporting, management and integrity to ensure cohesive e2e data workflows
- Works cross-functionally to ensure technology meets organizational needs - IT, Legal, Compliance
- Maintain and update SOPs, working processes and documentation for operational systems
Field Support & Management:
- Act as primary point of contact for field-based contacts
- Owns, evolves and optimizes tools and materials which support effective technology & system utilization for all user groups
- Track incoming Field Team feedback and make recommendations for continuous improvement and optimizations.
- Actively seek out feedback and input from field to support day to day activities and collaboration
Agency Coordination
- Act as Primary Point of contact for all marketing agency requirements and questions around technology and systems supporting Customer Engagement Operations
- Ensure open channels of communication and proactive planning throughout year to provide smooth operational execution and collaboration
General
- Demonstrate the ability to work proactively with the wider Customer Engagement Operations team to share updates on areas of responsibility, gain feedback on relevant matters and proactively manage that relevant feedback into tangible actions plans and outputs within work stream
- Understand and have a working knowledge of Gilead therapeutic areas
Basic Qualifications:
Bachelor's Degree and Eight Years' Experience
OR
Masters' Degree and Six Years' Experience
Preferred Qualifications:
- Strong working knowledge of relevant software systems (e.g. Office Suite, web-based databases, etc.) is required
- Strong communication and analytical skills are required
- Must have strong verbal, written, and interpersonal skills
- Written communication - writes clearly and informatively in email communications, memos, and training materials
- Planning and organization - able to prioritize activities and workload, taking a systematic approach to addressing issues
- Ability to partner with field to address technical concerns or issues
- Effective decision making and problem-solving skills.
- Able to work collaboratively in a team structure is required.
- Critical thinking and analysis skills are required.
- Excellent customer service skills required.
People Leader Accountabilities
- Create Inclusion - knowing the business value of diverse teams, modelling inclusion and embedding the value of diversity in the way they manage their teams.
- Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
- Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.
The salary range for this position is: $154,020.00 - $199,320.00. Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
For additional benefits information, visit:
https://www.gilead.com/careers/compensation-benefits-and-wellbeing
* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact ApplicantAccommodations@gilead.com for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
jeid-ef2a3bb595ba3a4ba4b79f300c527326
Company
Gilead Sciences is a biopharmaceutical company that discovers, develops, and commercializes innovative therapeutics in areas of unmet medical need. The company's mission is to advance the care of patients suffering from life-threatening diseases worldwide. Headquartered in Foster City, California, Gilead has operations in North America, Europe and Australia.
Company info
- Website
- http://www.gilead.com/
- Location
-
333 Lakeside Drive
Foster City
California
94404
US
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