Associate Director, Patient Services Strategy & Excellence

Company Description

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Named Science's Top Employer in 2021, 2022, and 2023

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That's why we were named the No. 1 company to work for in the biopharma industry in Science's Top Employers Survey for three years in a row.

  

 

 

A Certified Great Place to Work®

We believe our company is truly special, and our employees agree. In July 2024, we became Great Place to Work-certified in the U.S. for the fourth year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, PEOPLE® Companies That Care, Best Workplaces for Women™, Best Workplaces for Millennials™, and Best Medium Workplaces™ lists.

  

 

Overview

Imagine a dynamic strategy that dedicates greater technology, creativity, and talent to drive innovative HCP and patient support to access, to allow appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of Insmed Patient Support and the reason we are seeking top talent for the role of AD, Patient Services Strategy & .Excellence Patients are the core of what we do here at Insmed, we have top talent to build, design, implement, and run dynamic end-to-end patient support offerings to help support patient success. Do you want to be part of a team that puts patients first and puts a strong focus on customer-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you! As AD of Patient Services, Strategy and Excellence you will be a key member of the Patient Services Leadership Team, responsible for strategically aligning program design, service offerings, and materials to support organization objectives. Specifically, the candidate will guide and prioritize operational program evolution and optimization based on metrics, insights and best practices. The role will work closely with marketing, market access and other cross-functional stakeholders to deliver a streamlined end-to-end patient experience using an omni-channel approach. This role will contribute to strategic direction of the program by demonstrating deep and broad understanding of Patient Services and industry trends, along with cross-functional collaboration to address business challenges and drive better access for patients to therapies.

Responsibilities

​RESPONSIBILITIES•    Collaborate with the Patient Services, Channel and Marketing teams to coordinate and craft Patient Support strategy, positioning, service offerings, content, resources and processes
•    Leverage depth of Patient Services expertise to shape and evolve the patient journey to ensure exceptional levels of service
•    Identify and establish metrics and measures to determine opportunities for program improvement, demonstrate value to the organization, and continue to optimize and refine program design
•    Represent Patient Services to provide key inputs to related brand strategy and patient support initiatives
•    Identifies, sources and manages oversight of vendor management including contract negotiation and performance. Identifies, sources and manages oversight of vendor management including contract negotiation and performance outcomes
•    Align Patient Support Program priorities to strategic brand initiatives and objectives
•    Participate in development and maintenance of post-prescription patient content and communications related to Patient Support Program and oversee operational pull-through 
•    Craft innovative service offerings, through gathering patient insights via program engagement, external and competitive benchmarking, scanning global standard methodologies and collaborating closely across network of external vendors and internal resources
•    Establish methodology to enable patient co-creation model for continual input and refinement of services 
•    Support development of training materials for Patient Services and other Market Access teams related to program design, optimization, etc.
•    Support successful implementation of any new services launched/administered for PSS including planning, budgeting, launching and measuring success along with ensuring adequate staffing for operational support
•    Organize business review presentations with executive leadership, which demonstrates PSS performance and impact
•    Demonstrate standard methodologies and lessons learned across brands and business units to improve customer satisfaction, and optimize vendor/program resource mix QUALIFICATIONS•    Bachelor's Degree Required (MBA a plus)
•    Minimum 10 years pharmaceutical commercial experience with key experiences in patient services and market access and/or home office/marketing experience, previous consultant or vendor experience is preferred
•    Experience in leading complex, cross-functional projects and initiatives
•    Ability to connect commercial, financial and clinical perspectives to develop enhanced patient support messaging and strategy
•    Comprehensive understanding of access journey for a patient with the ability to diagnose issues and impact across comprehensive set of channel participants and vendors
•    Solid critical thinking skills and analytical skills are crucial
•    Ability to lead initiatives and collaborate across marketing, sales, compliance, legal & regulatory and market access organization
•    In depth knowledge of specialty distribution and service models 
•    Demonstrates Insmed's values and behaviors of collaboration, accountability, passion, respect and integrityTRAVEL Up to 25% travel based on company & vendor meetings

Salary Range

Insmed takes into consideration a combination of candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required in the role, and external market and internal value when determining a salary level for potential new employees.

The base salary range for this job is from $139,000.00 to $195,200.00 per year

Compensation & Benefits

We're committed to investing in every team member's total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work, regionally based
• Competitive compensation package including bonus 
• Stock options and RSU awards
• Employee Stock Purchase Plan (ESPP)
• Flexible Vacation Policy
• Generous paid holiday schedule and winter break 

ADDITIONAL U.S. BENEFITS:

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-provided Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity insurance
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• Well-being reimbursement
• Paid leave benefits for new parents
• Paid time off to volunteer
• On-site, no-cost fitness center at our U.S. headquarters

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

 

Applications are accepted for 5 calendar days from the date posted or until the position is filled.