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Case Manager - Rare Disease

Washington D.C., District of Columbia
Start date
Jun 11, 2024

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Science/R&D, Pathology
Required Education
High School or equivalent
Position Type
Full time
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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.


What you will do

Lets do this. Lets change the world. In this vital role the Case Manager will experience day to day oversight and awareness of patient customer service issues with insurance, the specialty pharmacy, and patient support programs

  • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaisons (MSLs) to ensure current and accurate communication on the status of insurance approvals and reauthorizations
  • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy
  • Partner with Safety and Pharmacovigilance (PV). Report Adverse Event (AE)s and product complaints through medical information
  • Maintain case history for all U.S. patients, entering relevant notes from the hub, the pharmacy, calls to insurance, patient support programs, physicians and nurses, and the patients and families
  • Maintain and update patient status to track reimbursement and shipping status of U.S. patients
  • Triage, troubleshoot and resolve initial and ongoing reimbursement issues (PAs, denials, appeals, reauthorizations, overrides, billing problems)
  • Liaise with medical offices as necessary to obtain insurance authorizations
  • Counsel patients and family on insurance and reimbursement options
  • Identify general and specific adherence trends and suggest appropriate action
  • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks
  • Manage, track, and report on Open Enrollment efforts annually to ensure every patient has access to adequate insurance
  • Advise patients and families on insurance, financial assistance and therapeutic access programs
  • Attend patient meetings, industry conferences and sales meetings

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a [type of person] with these qualifications.

Basic Qualifications:Masters degree


Bachelors degree and 2 years of Case Management experience


Associates degree and 6 years of Case Management experience


High school diploma / GED and 8 years of Case Management experience

Preferred Qualifications:
  • Bachelors Degree strongly preferred
  • 5+ years of experience in the pharmaceutical industry
  • 2+ years prior experience as a Case Manager
  • Scientific or nursing background a plus
  • Excellent communication skills and commitment to customer service
  • Ability to effectively resolve hurdles across multiple cases at the same time
  • Ability to learn product and disease information, familiarity with HIPAA and FDA
  • Ability to manage communication with case managers and sales reps across multiple geographies and time zones
  • Excel and PowerPoint skills required
  • Up to 20% travel required

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is $$87,171 to $98,921. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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