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Global Commercial Operations, Learning and Performance Associate

Thousand Oaks, California
Start date
Jun 1, 2024

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Job Details


Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.

Global Commercial Operations, Learning and Performance Associate


What you will do

Lets do this. Lets change the world. The Training Associate on the GCO Global Learning and Performance Learning Enablement & Operations Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead Amgen into a seamless and efficient operating model.

This position is a hybrid role and will require candidate to support in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.

  • Support commercial training events for multiple business units (including logistical support during an event)
  • Management of participant rosters
  • Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho)
  • Manage communication for training classes (e.g., welcome/travel logistics letters)
  • Send communications to participants and coordinate with trainer on class participant responses.
  • Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
  • Onsite support during live training events (e.g., post signage, provide office supplies, technical support)
  • Managing class surveys (i.e., collecting results/communicating results, archiving)
  • Archiving of certain training records (e.g., certifications, training rosters)
  • Understand and help support trainers with training tools and technologies (e.g., LMS, Learning Hub, SharePoint, Trainers Toolbox)
  • Help trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary
  • Manage/update new hire checklists and LMS assignment vehicles.
  • Collaborate with management on calendars and event planning.
  • Monitor specific email inboxes to answer questions, provide information and/or resolve issues.
  • Print and ship training materials, as needed.
  • Assist in providing documentation for inspections/audits
  • Adhere to processes and standards and suggest improvements.
  • Support and drive special projects as needed

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:
  • Associates degree & 4 years of directly related experience in Learning and Development, Event Management, Business, or Pharmaceutical/ Biotechnology Industry
  • High school diploma / GED & 6 years of directly related experience in Learning and Development, Event Management, Business, or Pharmaceutical/ Biotechnology Industry
Preferred Qualifications:
  • Bachelors degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
  • Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry
  • Proven ability / experience coordinating small to large training events
  • Experience with managing relationships with competing demands and priorities
  • Strong customer service skills
  • Strong time management, organization, and prioritization skills
  • Strong problem-solving skills
  • Strong written and verbal communication skills
  • Exceptional attention to detail with the ability to multi-task
  • Ability to work well in teams and interact effectively with various levels of management
  • Willingness to be flexible to meet team goals and priorities
  • Experience with Microsoft Word, PowerPoint, Excel, and Outlook
  • Experience with databases and business analysis tools (e.g., Tableau) a plus
  • Able to lift 25 lbs.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible
Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.comApplication deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


We are all different, yet we have this in common: our mission to serve patients. This sense of shared purpose is key to our becoming one of the world’s leading biotechnology companies. It guides us as we continue to launch new medicines and reach millions of patients worldwide.

We live the mission.

We win together.

We thrive on continual challenge.

Our team of 22,000+ scientists and professionals worldwide bring distinct perspectives and experiences to all we do. We leverage our global talent to achieve together—to research, manufacture and deliver ever-better products and greater depth to our mission.

At Amgen, there is a strong correlation between our high level of diversity and performance. Because addressing issues with a wider range of perspectives and approaches leads to more creative problem-solving. Together, we’re transforming the promise of science and biotechnology into therapies that have the power to restore health.

Connect with us to explore how you can Win, Live, and Thrive at Amgen.

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Company info
Corporate Headquarters
One Amgen Center Drive
Thousand Oaks

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