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DD&T Customer 360 Product Owner

Boston, Massachusetts
Start date
May 17, 2024

Job Details

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’sPrivacy Noticeand Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

DD&T Customer 360 Product Owner

Takeda PharmaceuticalUSA - MA - CambridgeAbout the role:

At Takeda, we believe the pace of change has never been as fast as it is today. Takeda’s Data, Digital, and Technology (DD&T) team is uniquely positioned to drive digital disruption rather than simply react. If you are passionate about helping organizations transform and build innovative capabilities, this is an exciting opportunity to be on the front line of a major transformational effort with business sponsorship .Join Takeda as a Customer 360 Product Owner where you will help shape and implement the strategic engagement vision across US stakeholders leveraging data, digital, and technology to deliver according with Takeda’s value creation framework. As part of the USBU DDT , you will report to Customer Data Lead and work with Key stakeholders.

How you will contribute:
  • Partner and engage with commercial stakeholders across all US Business Units to understand customer (i.e. HCPs, HCOs, Patients, Payors) engagement strategies and tactics.

  • Develop and implement a strategy for launching and scaling the USBU customer 360 data product providing all interaction data as an integrated view available to USBU and enterprise consumers.

  • Take accountability for engagement data in the Takeda ecosystem leveraging and enforcing operating model inclusive of external providers and internal process and system owners.

  • Proactively improve and deliver trusted, high-quality customer data to consuming systems for execution and analytics.

  • Drive implementation and ongoing operations of data quality for the product ensuring best practices and systems to proactively identify and resolve issues for establishing confidence and driving awareness.

  • Effectively govern interaction data pertaining to the various data domains via common frameworks and agreed upon patterns and tools.

  • Serve as the central point of contact to data consumers.

  • Support I&A teams as data product customers to harmonize digital analytics and insights.

  • Partner closely with Next Generation Engagement on Omnichannel strategies and tactic enablements

  • Collaborate with DD&T partners and Takeda SMEs within the Enterprise to exploit innovative customer data opportunities.

  • Liaise with change management SMEs to develop clear and compelling training or communication materials to propel change initiatives

Minimum Requirements/Qualifications:
  • Bachelors Degree

  • 3+ years experience with responsibilities in a marketing, advertising or sales related function.

  • 3+ years digital experience in healthcare, HCP packaged goods, financial services or at a digital agency.

  • Working knowledge of healthcare customer engagement data, i.e. patients, health care professionals, health care organizations, and payors.

  • Good understanding of master data management concepts and practical applications.

  • Familiarity with common technology platform and solution providers generating customer engagement fact data, i.e. Veeva, Salesforce, Adobe, IQVIA, etc..

  • Familiarity with data quality frameworks, i.e. DAMA, platforms and service providers, to improve data quality outcomes.

  • Familiarity with AI, Data Warehousing, Data Lake trends and concepts.

  • Good understanding of financial planning and management.

  • Good understanding of different ways of working, i.e. Waterfall, Agile, etc. with experience working in agile environments

  • MBA or equivalent Masters degree.

  • Experience working within a complex data environment.

  • Ability to work with a test-and-learn mindset.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Boston, MA

U.S. Base Salary Range:

$149,100.00 - $234,300.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/or long-termincentives. U.S.based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S.based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Boston, MA

Worker Type


Worker Sub-Type


Time Type

Full time


Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, committed to discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. We are focusing on developing highly innovative medicines that contribute to making a difference in people’s lives by advancing the frontier of new treatment options and leveraging our enhanced collaborative R&D engine and capabilities to create a robust, modality-diverse pipeline. Our employees are committed to improving quality of life for patients and to working with our partners in health care in approximately 80 countries and regions.

For more information, visit

Stock Symbol: TAK

Company info
650 East Kendall Street

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