Skip to main content

This job has expired

You will need to login before you can apply for a job.

Director, Access, Reimbursement and Fulfillment Analytics

Mettawa, IL
Start date
May 16, 2024

View more

Administration, Finance
Required Education
Bachelors Degree
Position Type
Full time
BioMidwest, Best Places to Work

Job Details

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Marketing Analytics and Business Insights (MABI) team supporting AbbVies US Commercial organization is 200+ members strong and growing every day. We comprise highly respected researchers, analysts, and strategists striving to be the gold standard Research & Analytics organization within the biopharmaceutical industry. We serve as strategic in-house advisor and pragmatic compass to Marketing, Sales, and Leadership ensuring that all decisions are grounded in rigorous intelligence and earned intuition. We look at data differently as an input into insight generation, not an endgame. We appreciate ambiguity but recognize the need for clarity. We work tirelessly to build new capabilities and skill sets, encouraging our team members to pull up a chair, be themselves, be creative, speak their minds, and do good work. Patients depend on us, and we take that very seriously without taking ourselves too seriously. We are smart, fun, quirky, and innovative and wed love for you to join us.

The Director of Access, Reimbursement and Fulfillment Analytics will lead a team to drive analytics and measurement to support key capabilities in patient access and prior authorization, pharmacy dispensing, and patient affordability solutions offered by US Abbvie patient services across multiple therapeutic areas. The ideal candidate should be able to define strategy, develop and build teams to design and execute analytics plans around these key services offered to patients. The candidate should be able to anticipate the needs of the business and meaningfully communicate insights and information to a broad group of stakeholders through exceptional oral and written communication. This role will report to the leader of Marketing Analytics and Business Insights (MABI) for Patient Services.


  • Define and execute analytic plans that monitor operational and performance measures for all Patient Access, Patient Hub, In-Field access and reimbursement teams and Co-Pay services.
  • Provide thought leadership to measure effectiveness and optimize the services offered by Abbvie Patient Services including financial impact of our programs.
  • Lead a team of hands-on analytics professionals across Abbvie and vendor partners to execute analytic plans.
  • Accountable for the creation of short and long team measurement of ongoing and new services, including creation and tracking of short and long term performance indicators.
  • Hire, coach, and develop team members to identify and leverage diverse data sources and apply appropriate analytics methodologies to understand the impact of our access, reimbursement, and affordability offerings.
  • Deliver optimization recommendations based on execution and impact of services using qualitative and quantitative data and analytics, in partnership with other functional teams in research, analytics and digital strategy.
  • Maintain a strong pulse on industry market access, patient services, digital and analytic trends.
  • Collaborate effectively and drive alignment in a highly matrixed organization with leadership across Market Research, Analytics, Business Technology Solutions (BTS), Digital Lab and Patient Services functional teams.
  • Contribute to the development of the technology roadmap to capture, manage, and leverage customer data to improve digital product, marketing, and personalization efforts.



  • Bachelors degree in business, computer science, engineering, information technology, marketing analytics, or related field. Masters degree is a plus.
  • 15+ years of related professional experience
  • 10+ years demonstrated experience in Market access analytics around Health plan, PBM, Pharmacy and Patient support services.
  • 6+ years managing teams.
  • Strong understanding and prior experience with the development and implementation of analytic approaches in the following areas: Bridge and Co-Pay programs, HUB processes, Prior Authorizations, In-Field Access Specialists, Buy & Bill, Retail and specialty pharmacy workflows.
  • Knowledge and understanding of pharma ecosystem and datasets including physician-level prescribing, institutional sales data, payer-prescriber-level data, formulary data, Rebates, Symphony claims, Copay claims.
  • Ability to define and execute both descriptive and predictive analytics to support measurement of patient service offerings for Hub, Pharmacy fulfillment and Co-Pay.
  • Working knowledge of Market Access concepts and healthcare ecosystem interactions across Health Plan, PBM, Pharmacy (Specialty and Retail), Employers and Manufacturers.
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a cross-functional team environment.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our short-term incentive programs.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion, consistent with applicable law.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.


AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on Twitter, Facebook, Instagram, and YouTube.

Stock Symbol: ABBV

Stock Exchange: NYSE

Company info
1 North Waukegan Road
North Chicago

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert