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Strategic Account Leader - North Atlantic

Philadelphia, Pennsylvania, US
Start date
May 2, 2024

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Sales & Service, Account Management
Required Education
Bachelors Degree
Position Type
Full time
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Job Details

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? At Lundbeck, we are tirelessly dedicated to restoring brain health, so every person can be their best. Inspired and driven by our purpose, we are the only global biopharmaceutical company focused solely on brain diseases. We have a robust and innovative pipeline, bringing forward transformative therapies to address unmet needs in neurology and psychiatry. Join us on our journey of growth!


Territory: North Atlantic


Target cities for territory include Cleveland, Columbus, and Cincinnati, OH, Pittsburgh and Philadelphia, PA and Washington DC - will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: Ohio, Pennsylvania and District of Columbia


The Strategic Account Leader (SAL) will work to build a best-in-class customer experience with Lundbeck products for our customers.  They will partner with internal cross-functional stakeholders (e.g., Customer Engagement, Patient Acquisition, Market Access, Marketing teams, and Medical) to develop and implement strategies for Lundbeck products to maximize product access and improve patient outcomes.  The SAL will create, implement, and monitor strategy for identified strategic accounts (e.g., health systems, IDNs, academic institutions, fellowship programs).  The key external stakeholders for this role may include organizational leadership C-Suite roles (CEO, CFO, CBO), VP Finance, VP Clinical Ops, Specialty Pharmacy, Outreach Coordinator, Infusion Site Directors / Enrollers, Patient Access Managers, and the Reimbursement Teams. 



Customer Engagement Strategy, Execution and Pull-Through 

  • Lead development of and execution of account-specific strategies that improves customer engagement and account management throughout the patient journey, focusing on improved customer experience and access 

  • Create and develop extensive business plans for internal stakeholders incorporating customer and market insights to make data driven decisions; demonstrating executive level interpretation of data to ensure decisions are derived based on strong analytical rigor and deep understanding of market and customer dynamics  

  • Conduct discussions with organizational leadership, including C-level, Administration, and key formulary decision makers to address formulary decisions regarding Lundbeck products  

  • Identify innovative opportunities and compliant ways to advance partnerships  

  • Work closely with the Brand team to ensure account-specific strategies, tactics and messaging are aligned with core brand strategy 

  • In collaboration with Payer Account team, discuss payer coverage policies and system protocols with key stakeholders within Health Systems/IDNs, bringing in Field Reimbursement support when appropriate  

  • Collaborating with cross-functional partners, create customer-centric education materials to support customer ecosystem-specific discussions focused on improving patient experience in partnership with compliance, PARC, etc. 

  • Build and support integration of treatment journey solutions and resources that support brand strategy and positive patient initiation experience 

  • Lead aspects of evolution of customer experience strategy; supports pull-through via sales meetings, promotional materials (including digital resources), non-personal promotion and direct to sales force communications as appropriate. 

  • Attend relevant congresses to capture actionable insights from the customer experience lens  

  • Ensures all Strategic Account projects are compliant and have obtained necessary approvals through the appropriate Legal, Compliance, and material review processes 

  • The position will be a field-based role. 


Cross-Functional Collaboration and Influence 

  • Lead interactions with Brand team members including other functional areas (Customer Engagement Team, Patient Acquisition/Support, Payer Account Directors and Field Access Specialists, Trade and Distribution, Medical, Regulatory, Training, Market Research, Analytics) building consensus/buy-in/approvals among these team members on programs, insights, and engagement strategy 

  • Coordinate with Medical to create a unified vision for compliant cross-functional planning for Strategic Accounts 

  • Collaborate with Market Access teams to understand the impact of channel and access strategy and associated content, as well as national accounts strategy; share insights and recommendations with the Market Access organization to identify areas of opportunity to improve access to Lundbeck products 

  • Align account-specific strategies with other operational functions (e.g., Medical, Customer Engagement, and Marketing) to support a broad customer engagement strategy as well as appropriate product access and coverage for Lundbeck products 



  • Accredited Bachelor's Degree 

  • 7+ years sales, marketing or other relevant commercial or analytical experience 

  • 4+ years of Account Management, Marketing, or Sales Management experience with sophisticated matrix customers in any or all the following areas: LTC, GPOs, Key Accounts, IDNs / Health Systems, Government, Academic Institutions, Managed Care and/or National Trade Accounts, with a proven track record of success 

  • Excellent communication, presentation, and interpersonal skills along with an ability to influence both within and outside the organization 

  • Ability to work with multiple internal cross-functional teams and successfully manage multiple projects simultaneously 

  • Previous buy and bill experience  

  • Proven track record of success with understanding behavior changes that drive decisions, problem-solving, and decision-making capabilities  

  • Strategic Thinking – strong strategic thinker, able to assess a range of variables including market trends and opportunities, competition, specific customer barriers, etc. to craft strong near and longer-term Customer strategies. 

  • Strong analytical skills combined with a strong market orientation to identify breakthrough opportunities that translate into pragmatic operational plans. Demonstrated ability to take data and formulate a strategy for Lundbeck products to compete successfully 

  • Ability to work collaboratively in a fast-paced, high energy organization 

  • High level of integrity and adherence to all compliance guidelines 

  • Proficiency in Microsoft Office Products, namely Word, Excel, and PowerPoint 

  • Must live within 100 miles of territory boundaries
  • Driving is an essential duty of this job; must have a valid driver’s license with a safe driving record that meets company requirements.  
  • The role is part of Lundbeck’s Vehicle Fleet Stipend Program and requires business use of a personal vehicle. More information on the stipend program can be found here.  



  • MBA or master’s degree 

  • People leadership experience with direct reports in pharma marketing, sales, or a related pharma commercial function 

  • Rare disease or biologics infusion experience 

  • Pharmaceutical / medical / healthcare product brand marketing or other commercial leadership experience, including prior experience with US Consumer and/or HCP Marketing (specifically to infusion biologics a plus) 

  • Patient Support / HUB experience 

  • Experience and knowledge within the area of neurology and migraine 

  • Pharmaceutical sales and/or sales training experience 

  • Knowledge of the AMA, ACCME, PhRMA and FDA regulations associated with promotion and industry-supported scientific education activities 



  • Willingness/Ability to travel approximately 50% domestically. International travel may be required. 


The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $200,000 - $230,000 and eligibility for a 20% bonus target based on company and individual performance, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on our site. Applications accepted on an ongoing basis. #LI-LM1, #LI-Remote


Why Lundbeck

Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.


Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.


Lundbeck is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.


At Lundbeck, we are tirelessly dedicated to restoring brain health so every person can be their best. Headquartered in Copenhagen with a U.S. home office in Deerfield, Ill., Lundbeck is the only global biopharmaceutical company focused solely on brain diseases. Our legacy in neuroscience goes back seven decades and we have a long heritage of innovation. Lundbeck has developed and commercialized some of the world’s most widely prescribed therapies for psychiatric and neurological disorders. Today, we remain uncompromisingly committed to improving the quality of life for people impacted by brain disorders. Lundbeck is unique from other biopharmaceutical companies in that we are 70 percent owned by a research-focused foundation. We have a deep and productive pipeline, and we continue to bring forward symptomatic therapies to help people live better lives, while simultaneously pursuing disease-modifying treatments.

Offices in:

  • Deerfield, IL - Lundbeck US Home Office
  • LaJolla, CA - Lundbeck La Jolla Research Center, Inc.
  • Bothell, WA - Lundbeck Seattle BioPharmaceuticals, Inc


Diversity matters, and inclusion creates powerful organizations

To ensure that we reflect the diversity of our patients and their needs, we are focused on creating the context, culture, and systems where all Lundbeck employees - no matter who and where they are - can be their authentic self and perform at their best. In practice, this means that individuals feel empowered not despite their differences but because of them. We know that people are sometimes put into boxes - some of these boxes are of our own choosing and some of these boxes are chosen for us. For this reason, Lundbeck is taking a systematic, business-led approach to D&I that looks into and breaks down these boxes. Our bold action on inclusion includes an ambitious two-year plan that enables equality of opportunity through fairness and transparency, promotes openness, tackles bias and discrimination, and fosters belonging through our unique Lundbeck culture. From the highest levels of Lundbeck to the shop floor, we are working to ensure D&I is an integrated practice and mindset.


Lundbeck offers a competitive benefits package that includes:

• Medical, dental, vision effective day 1 of employment

• Generous vacation, sick leave, holiday shut down and company paid holidays

• 401k match with immediate vesting

• Parental Leave

• Hybrid work model for office-based roles

To view more details about our Benefits, please click on the link below.

Lundbeck 2023 Benefits Summary

Sustainable Development Goals

In 2020, we based the key aspects of our sustainability strategy on the UN Sustainable Development Goals (SDGs). We found we have a significant impact on seven of the 17 Goals:

• Goal 3: Good Health and Well-being

• Goal 5: Gender Equality

• Goal 8: Decent Work and Economic Growth

• Goal 10: Reduced Inequalities

• Goal 12: Responsible Consumption and Production

• Goal 13: Climate Action

• Goal 16: Peace, Justice, and Strong Institutions

Key examples are Goal 3 that is closely linked to our corporate purpose and dedication to restore brain health and Goal 13 that drives our efforts to prepare for a zero emissions future. We will use our influence and act to promote Goals 5, 8, 12 and 16. Across our sustainability actions, we are seeking partnerships with others to enable change and maximize impact (Goal 17).


Who We Are

A highly specialized pharmaceutical company that has conducted neuroscience research for more than 70 years. We develop innovative treatments to restore brain health and transform the lives of millions of people worldwide.

What We Strive For

Global leadership in brain health. Whatever your area of specialization, you will be part of our company-wide commitment to develop and advance treatments that improve the lives of people with brain disease.

What Drives Us

A culture of innovation, collaboration, and respect. We inspire curiosity, expect integrity, and pursue our achievements through knowledge-sharing, patient engagement, and the passion to deliver our end goal.

Our Societal Commitment

We understand we carry a huge responsibility for the societies we serve, and use our knowledge and voice to raise awareness, challenge standards, and increase opportunities – for patients and each other. We are at the forefront of treatment innovation, and together we continue to make a difference to people living with brain diseases.

Our Investment in You

As one way we invest in your career, we offer our employees a competitive compensation and benefit package that matches benchmark and general market conditions in our individual business locations.

Employee Satisfaction

The success of our strategy, “Expand and Invest to Grow Lundbeck” hinges on our combined competencies – and competence hinges on highly qualified and motivated employees. Our Employee Satisfaction Survey (ESS) gives us the pulse on employee motivation by asking about key elements in our work lives including management, work climate and development opportunities. We follow up on the ESS with concrete initiatives aimed at maintaining our focus on our unique workplace culture and providing personalized and aligned development opportunities for our employees.


Our Beliefs

• Patient-driven We put patients at the center of our fight for health and human dignity.

• Courageous We dare to confront unsolved healthcare challenges.

• Ambitious We set high expectations for ourselves because people in need have high expectations of us.

• Passionate We persist in developing life-changing therapies because life should not be interrupted by brain disease.

• Responsible We act with respect and integrity in everything we do



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Company info
6 Parkway North
United States

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