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Systems Engineer II - Citrix GITO

Novo Nordisk
Clayton, NC
Start date
Apr 18, 2024

Job Details

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.


In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.  Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you’ll join a global network of manufacturing professionals who are passionate about what they do.


What we offer you:

  • Leading pay and annual performance bonus for all positions
  • All employees enjoy generous paid time off including 14 paid holidays
  • Health Insurance, Dental Insurance, Vision Insurance – effective day one
  • Guaranteed 8% 401K contribution plus individual company match option
  • Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
  • Free access to Novo Nordisk-marketed pharmaceutical products
  • Tuition Assistance
  • Life & Disability Insurance
  • Employee Referral Awards


At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.


The Position

Primary purpose is to be a System Engineer for PSnet with responsibility for maintaining and operate IT infrastructure and providing a shared global IT infrastructure for Product Supply (PS) in Novo Nordisk, based on PSnet. Responsible for ensuring operational excellence. Responsible for ensuring a standardized platform world-wide in PS to establish strong relationship with users, owners, customers, and suppliers. This position will be based in Clayton, NC.  Flexible work option is available. 



Manager, IT Operations.


Essential Functions

  • Operate, maintain, and support Infrastructure services as follows:
  • Operation and maintenance of Global Information Technology Operations – Production Infrastructure (GITO-PI) infrastructure services
  • Handling incidents, requests, and changes in NN service management tool
  • Follow GITO-PI standard Operating Procedures
  • Follow GITO-PI standard Change Procedures
  • Take responsibility for deliveries to line of business in accordance with agreed Service Level Agreements
  • Support life cycle management activities together with GITO-PI product teams
  • Take technical responsibility for managing major incidents (issues critical to IT and business continuity)
  • Drive process optimization and automation initiatives to ensure optimised delivery of standard services
  • Ensure that the infrastructure is maintained in a qualified state by follow procedures in our quality management system
  • Other accountabilities, as assigned


Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to work the hours necessary to support twenty-four/seven (24/7) continuous manufacturing operations. Ability to adjust schedule to work with colleagues in other time zones, if necessary. Occasionally moves equipment and/or supplies weighing up to thirty-three (33) pounds. Constantly operates a computer and other office equipment using hands. Ability to travel internationally, up to ten percent (10%) of the time. Ability at times to work in loud noise environments.



  • High School Diploma or equivalent with high level technical certifications (Citrix, Virtualization, and Security Certifications such as Citrix Certified Associate - Networking (CCA-N), Citrix Certified Associate - Virtualization (CCA-V), VMware Certified Professional, Microsoft Certifications, Cloud Certifications) required
  • Bachelor’s degree in Software Engineering, Computer Science, or relevant field of study from an accredited university preferred
  • Minimum of five (5) years’ experience with assigned infrastructure services, automation and technologies from large corporations required
  • Minimum of two (2) years’ experience with working within a manufacturing environment required, pharmaceutical manufacturing environment preferred
  • Minimum of three (3) years’ experience covering specification, design, implementation, maintenance, and automation of solutions in large organizations required
  • Minimum of one (1) year experience in working on mid-large IT projects required
  • Understanding of security aspects of supported IT infrastructure services and technologies preferred
  • Understanding of generic infrastructure related technologies preferred
  • Project management skills a plus
  • IT Services and IT process knowledge required
  • Communicate standards in an easy understandable form on all levels of the organization – globally required
  • Ability to demonstrate a global mindset required
  • Strong general business understanding preferred
  • Technical background within Citrix products:
  • Solid understanding and work experience with Citrix, Virtualization operational support and Citrix infrastructure patch management for multiple platforms
  • Extensive knowledge and hands-on experience in trouble-shooting Citrix issues and Application/Windows Operating system issues
  • Solid understanding and work experience with managing, deploying Citrix for applications and experience in Physical and Virtual Desktop (VDI) environments, NetScaler, App-V and XenApp
  • Good understanding of infrastructure, operations domain area, other IT technologies (e.g., covering networks, servers, platforms, applications, etc.
  • Stakeholder Management preferred:
  • Build strong relations to Line of Business on NN sites, primary in the supported region
  • Collaborate with Line of Business System Managers within supported region
  • Collaborate across products/technologies inside the Americas HUB
  • Collaborate across products/technologies with GITO-PI DK and GBS
  • Collaborate with the Operations Manager and GITO-PI Senior Architects on technical solutions within supported region
  • Collaborate with GITO-PI Quality Controllers and GITO-PI Service Managers to ensure infrastructure is maintained in a qualified state
  • Agile skills a plus:
  • Support the Agile way and support the processes e.g., DSU, DEMO, PI Planning
  • Knowledge on Agile principles and methodology
  • Knowledge on Agile tools e.g., Kanban
  • Understanding of the Agile mindset and culture
    • Level of independence, innovation and initiative preferred:
    • Contribute to identifying innovative improvements and bring suggestions
    • Collaborate with external consultants for implementations of standard infrastructure and security services
  • Independent Decision Making required:
  • Launch of initiatives to secure close global cooperation and coordination with sites
  • Since the area of responsibility and point of contact is wide, the degree of independent decisions is high in order to secure a smooth daily operation
  • Extensive knowledge of and experience with regulatory requirements a plus
  • Excellent written and oral communication skills preferred
  • Large degree of flexibility and the ability to work under strong time pressure preferred
  • Ability to manage and prioritize tasks efficiently required
  • Expert in utilizing appropriate root-cause analysis tools and techniques preferred
    • Exceptional customer-facing skills required:
    • Experience in dealing with third party infrastructure and manufacturing services preferred
    • Demonstrated expertise in planning/organizing, leading execution, checking results, and revising the work plan for assigned resources on complex problems being resolved by cross functional global teams


    We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


    At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


    Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.


    If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.


    Novo Nordisk is a leading global healthcare company, founded in 1923 and headquartered in Denmark. Our purpose is to drive change to defeat diabetes and other serious chronic diseases such as obesity and rare blood and endocrine disorders. We do so by pioneering scientific breakthroughs, expanding access to our medicines, and working to prevent and ultimately cure disease. Novo Nordisk employs about 54,400 people in 80 countries and markets its products in around 170 countries. For more information visit

    Our US Research & Development hub, located in the Greater Boston area, brings together the best talent to drive life science innovation. Located in Lexington, Watertown and Cambridge, our teams reflect the full scope of R&D, from early research through late-stage clinical development. We are building for the future by creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. By combining the speed and agility of biotech with the quality, resources, and stability of a large pharmaceutical company, our US R&D hub will benefit from the best of both worlds to develop new medicines that meet the needs of patients.


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    Company info
    75 Hayden Avenue
    United States

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