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Strategic Customer Operations Analyst

Massachusetts - Virtual, Massachusetts
Start date
May 26, 2023

Job Details

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

About the role:

At Takeda, we are a forward-looking, world-class R&D organization that unlocks innovation and delivers transformative therapies to patients. By focusing R&D efforts on four therapeutic areas and other targeted investments, we push the boundaries of what is possible to bring life-changing therapies to patients worldwide.

Join Takeda as a Strategic Customer Operations Analyst where you where you will have a strong understanding of key internal controls and ability to incorporate into business processes for accurate order fulfillment for the Biological Distributor and Specialty Pharmacy channels.

How you will contribute:

  • Articulate excellent verbal and written communication skills, to explain complex business situations and solutions to Senior Leadership within Market Access and other internal business partners to drive inventory and order management processes.
  • Responsible for achieving results to meet volume demands, support inventory disruptions and order management along with continuous improvement programs.
  • Demonstrate exceptional business acumen, communication and critical thinking skills to handle complex problems.
  • Serves as the key liaison and point of contact between Trade & Distribution Accounts (VP/Director/Customer Care Team levels), Commercial Marketing and Sales team (Account Managers and above) and customer base. Collaborates with supply chain cross-functional groups (3PL, planning, logistics, operations) to ensure timely delivery of all customer orders.
  • Act as a supporting contact for order to cash engagement for strategic accounts.
  • Proactively identifies and resolves all order management issues, including identifying opportunities to create more efficient processes and managing inventory supply with direct financial impact to 85% of US sales totaling $14 Billion annually.
  • Develops processes and communication plans to strengthen business to business relationships including process optimization in inventory management endeavors.
  • Analyzes purchase orders for pricing or quantity accuracy and communicates necessary changes to replenishments contacts.
  • Spearhead cross-functional meetings with sales VP/Directors, Head of Distribution, USBU Controller, Marketing Franchise Heads, Trade & Distribution VP/Directors to aid in quarterly business goals.
  • Provide necessary support in internal and external audit of sales orders.
  • Participate on new product launches and system enhancements, as directed.
  • Performs all order management & inventory functions in SAP.

What you bring to Takeda:

  • Bachelor's degree or equivalent experience.
  • Two to four years of pharmaceutical, customer service, and/or operations experience.
  • Demonstrate good verbal and written communication skills complex business situations and solutions.
  • Practice efficient time management and coordinates tasks, working with applications in a regulated environment. Ability to prepare and execute business meetings virtual, face-to-face, cross functional, local, or global to ensure meeting required deliverables.
  • Professional in-depth knowledge of business processes in the pharmaceutical industry within functional area.
  • Knowledge of products and customers channels a plus.

What Takeda can offer you:

  • Comprehensive Healthcare: Medical, Dental, and Vision
  • Financial Planning & Stability: 401(k) with company match and Annual Retirement Contribution Plan
  • Health & Wellness programs including onsite flu shots and health screenings
  • Generous time off for vacation and the option to purchase additional vacation days
  • Community Outreach Programs and company match of charitable contributions
  • Family Planning Support
  • Professional training and development opportunities
  • Tuition reimbursement

Location and Salary Information:

  • This position is currently classified as 'Remote' in accordance with Takeda's Hybrid and Remote Work policy.
  • Base Salary Range: $64,400 - $92,000 based on candidate professional experience level. Employee may also be eligible for Short Term and/or Long Term incentive benefits. Employees are eligible to participate in Medical, Dental. Vision, Life Insurance, 401(k), Charitable Contribution Match, Company Holidays, Personal & Vacation Days, and Paid Volunteer Time Off

'This posting is made in compliance with Colorado's Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.'

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This posting excludes Colorado applicants.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.


Massachusetts - Virtual

Worker Type


Worker Sub-Type


Time Type

Full time



Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, committed to discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, Rare Genetics and Hematology, Neuroscience, and Gastroenterology (GI). We also make targeted R&D investments in Plasma-Derived Therapies and Vaccines. We are focusing on developing highly innovative medicines that contribute to making a difference in people’s lives by advancing the frontier of new treatment options and leveraging our enhanced collaborative R&D engine and capabilities to create a robust, modality-diverse pipeline. Our employees are committed to improving quality of life for patients and to working with our partners in health care in approximately 80 countries and regions.

For more information, visit

Stock Symbol: TAK

Company info
650 East Kendall Street

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